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B&K Precision Service Department is dedicated to the single goal of providing the best possible service for both our product and our customers. The department is equipped with the required instruments, procedures and personnel to service or calibrate your product to its optimum performance level. |
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How to Obtain Service or Calibration:
An RMA (Return Material Authorization) number is required to accompany all instruments sent in to the service department. The RMA number allows you to obtain and track the progress of your request. |
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| - To start the process and obtain your RMA number, use the link at right to start the process. |
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| Please have the following information ready: |
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| - Contact Information: |
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Name, email, phone number |
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| - Instruction Information: |
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Model & Serial Number |
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Date of Purchase (Proof of purchased required for warranty repair) |
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Purchased from |
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Required Service (Warranty repair, Non-Warranty repair, Calibration with data) |
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Problem Description (Please be as detailed as possible and include any additional information that can assist us in quickly evaluating and servicing the unit.) |
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| - Return Shipping Address: |
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| - Payment Method: |
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B&K Precision accepts Checks, Money Orders, Visa, Master Card or American Express credit cards |
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Service Contact Information:
B&K Precision
Service Department
22820 Savi Ranch Pkwy
Yorba Linda, CA 92887
P# 714-921-9095 |
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| Service Options: |
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| The Service Department is capable of providing the following service options: |
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Traceable Calibration -
The instrument is calibrated to
the latest manufacturer's specifications using equipment
traceable to NIST (National Institute of Standards and
Technology). The instrument is returned with a Certificate of
Calibration. |
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Traceable Calibration with Data -
The instrument is calibrated to
the latest manufacturer's specifications using equipment
traceable to NIST (National Institute of Standards and
Technology). The instrument is returned with a Certificate of
Calibration along with a Calibration Data Report ("out
readings" only). (For Calibration Data Report with "in & out
readings", please contact the service department.) |
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Repair, Warranty
- An instrument purchased from an authorized B&K Precision
distributor is repaired and performance tested to the latest
manufacturer's specifications at no charge. Proof of purchase
is required. (No calibration certificate or test report is
provided.) |
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Repair, Warranty
w/Traceable Calibration - An instrument purchased from an
authorized B&K Precision distributor is repaired and
performance tested to the latest manufacturer's specifications
at no charge. Proof of purchase is required. The instrument is
calibrated to the latest manufacturer's specifications using
equipment traceable to NIST (National Institute of Standards
and Technology). The instrument is returned with a Certificate
of Calibration. |
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Repair, Warranty
w/Traceable Calibration with Data - An instrument
purchased from an authorized B&K Precision distributor is
repaired and performance tested to the latest manufacturer's
specifications at no charge. Proof of purchase is required.
The instrument is calibrated to the latest manufacturer's
specifications using equipment traceable to NIST (National
Institute of Standards and Technology). The instrument is
returned with a Certificate of Calibration along with a
Calibration Data Report ("out readings" only). (For
Calibration Data Report with "in & out readings", please
contact the service department.) |
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Repair, Non-Warranty
- An instrument that is no
longer under warranty but in need of service is repaired and
calibrated to the latest manufacturer's specifications. (No
calibration certificate or test report is provided.) |
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Repair, Non-Warranty
w/Traceable Calibration - An instrument that is no longer
under warranty but in need of service is repaired and
calibrated to the latest manufacturer's specifications. The
instrument is calibrated to the latest manufacturer's
specifications using equipment traceable to NIST (National
Institute of Standards and Technology). The instrument is
returned with a Certificate of Calibration. |
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Repair, Non-Warranty
w/Traceable Calibration with Data - An instrument that is
no longer under warranty but in need of service is repaired
and calibrated to the latest manufacturer's specifications.
The instrument is calibrated to the latest manufacturer's
specifications using equipment traceable to NIST (National
Institute of Standards and Technology). The instrument is
returned with a Certificate of Calibration along with a
Calibration Data Report ("out readings" only). (For
Calibration Data Report with "in & out readings", please
contact the service department.) |
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Service Warranty - An
instrument repaired by B&K Precision carries a 90 day
warranty. If for some reason you are not satisfied with the
service, return the unit for re-evaluation with this option.
Proof of prior service is required. (No calibration
certificate or test report is provided.) |
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| Service Charges: |
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| Upon entering your instrument
model number in the RMA process, you will be taken to a table of
available service options and charges. The charges cover: |
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Repairs: all
labor and performance testing necessary to bring the
instrument to the latest manufacturer's specifications plus
return shipping. (*domestic US shipments only.) |
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Calibrations: all labor and
equipment necessary to meet the published factory
specifications plus return shipping. (*domestic US shipment
only.)Calibration is conducted by B&K Precision, an
ISO9001:2000 company, using test equipment traceable to
national standards and includes either a certificate of
calibration or certificate of calibration with data, as
requested. |
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* All international shipping
charges to be determined. Please contact the Service Department
for estimate or to make collect/3rd party arrangements. For all
no-charge warranty repair requests, proof of purchase must be
supplied with the instrument. Proof can be in the form of a copy
of the instrument's dated invoice, receipt or packing slip from an
authorized B&K Precision distributor. B&K Precision does not pay
shipping charges for international customers.
A non-refundable evaluation charge applies to all repair requests.
All charges are subject to change without notice. The RMA request
will be cancelled 90 days from entry if instrument is not
received. |
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| For all no-charge warranty repair requests, proof of purchase must be supplied with the instrument. Proof can be in the form of a copy of the instrument's dated invoice, receipt or packing slip from an authorized B&K Precision distributor. |
| A non-refundable evaluation charge applies to all repair requests. |
All charges are subject to change without notice.
The RMA request will be cancelled 90 days from entry if instrument
is not received. |
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| Turn Around Time: |
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| Typical service or calibration
Turn-Around-Time (TAT) is approximately 10 working days. Expedite
is available for an additional charge. For expedite charges and
availability please contact the service department. |
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| Payment Terms: |
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| B&K Precision requires prepayment
before any service or calibration work is started. B&K accepts
Checks, Money Orders, Visa, Master Card or American Express credit
cards. Company purchase orders accepted on pre-authorized accounts
only, otherwise above prepayment methods required. |
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| Please follow these guidelines in
packing and shipping your instrument to B&K Precision. |
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Use the original
shipping container or a sturdy cardboard shipping carton,
large enough for at least 3 inch foam padding around the
instrument. |
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Do not use loose plastic
foam pieces, which can shift during transport. |
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Secure the box flaps with
packaging tape or box staples. |
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Affix at copy of the RMA
shipping label available at the end of the process or mark
the carton with the RMA number received setting up this
order. |
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| B&K Precision returns all
instruments using either UPS ground or FedEx ground, unless
otherwise requested. For international shipments see notes in
Service Charges section |
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| Discontinued Products: |
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| B&K Precision’s policy is to
continue servicing discontinued models for up to 7 years, parts
permitting, after they are withdrawn from active sales. If your
unit is one that is no longer serviced, B&K offers a Discontinued
Instrument Upgrade Program that provides a significant discount
towards the purchase of a new current model. |
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B&K Precision Corporation
22820 Savi Ranch Parkway
Yorba Linda, CA 92887 U.S.A.
Phone: (714) 921-9095, Fax: (714) 921-6422 |
Switching
Power Supply, Function Generator, Arbitrary Waveform Generator
Anemometer,
Hygrometer, Programmer, Multimeter,
Analog Oscilloscope, Spectrum Analyzer
Lcr
/ Esr meter, Capacitance Meter, Volt Meter, Current Clamp
Meter, Ph Meter, Humidity Meter |
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